Last year, we were [in Washington] for two days; this year, three days; and next time we’ll need about a week. The city is beautiful, and I love the fact that you can visit so many fascinating memorials and museums for free. The people are very friendly and helpful. A red-jacketed concierge named Vivian located at the Ronald Reagan Building and International Trade Center, near the Federal Triangle Metro, went out of her way to get us exact information on where we wanted to go. We love Washington. Thanks for all the wonderful things you do in this great city!

- Diane Watson                   
Burlington, Ontario Canada

I wanted to let you know that I stopped one of the SAM members near the Washington Convention Center to ask for various information about the city. Her name was Vivian and she was the most pleasant person! She was very sweet, and made sure that I got directions to my destination. She noticed that I was by myself, so she even gave me an alternate, and safer, route to get to my destination. I can’t tell you how much I appreciated her thoughtfulness. Thank you for having such a nice service to visitors in your beautiful city. We greatly appreciate it!

 - Tina Patel               
Elk Grove Village, IL

" I want to say a big ‘thank you’ to Mary Brown, who helped us outside the Metro Center station. She helped us make contact with relatives in Maryland, as we were having difficulty with our cell phones. Her cheerful and friendly assistance is greatly appreciated. Thank you for a wonderful service."  

- Vivian Sadler

"I wanted to thank one of your employees, Alvin Chase, for his help and kindness. I had gone to a meeting a number of blocks from 14th and K Streets and parked my car in an unfamiliar lot. When I came out of the meeting it was dark and I was having difficulty remembering where I had parked. (I am also six months pregnant and was wearing high heels, to make matters worse!) After wandering in circles for at least half an hour, I came across Alvin Chase, who walked with me until we found the parking lot. Please let Mr. Chase and his supervisors know that he is providing a wonderful service and that Mr. Chase should be commended for going out of his way to help me."

- Elicia Blumberg

On July 17, my family and I took a trip to Washington. We parked our rented minivan in a parking garage but failed to remember the name; the parking ticket was left in the glove compartment. We searched for the parking garage for three hours, from 4:00 pm to 7:00 pm. We were so exhausted. My husband and I had our two children, ages 5 and 6-1/2, and my elderly parents with us. Mohammed Mansaray approached us and asked if he could be of assistance. He was very kind and really showed concern for my entire family. He inquired of his co-worker, Barbara Alston, as to which garage our car could possibly be in. The only details we provided was that we parked on a basement level floor, exited an elevator that took us to a main, decorative floor, there was a sign outside that listed the hours of operation, we entered and exited from the same bay and we were 15 minutes away from the Post Office square where we picked up our tour bus. Barbara knew instantly the exact garage location, and Mohammed took us there. We wanted to offer them money for helping us, but Mohammed said, ‘No, this is what we are here to do.’

We want to say thank you, thank you from the bottom of our hearts. They were our two angels who helped us in our time of need.

- Maria and Bennett and family
Haddam, CT.

"On July 27, my wallet was stolen from [a hotel] on H Street. Later that day, I was sent an email from my employer telling me that my wallet was found by one of the Downtown workers. The employee’s name is Jessie Riles. The credit cards and cash were gone, but I was so thankful to have the wallet back with my ID, insurance cards, etc. I greatly appreciate that Mr. Riles took the time to turn my wallet in. He saved me many, many hours of stress and worry. My husband attempted to leave a reward at the Downtown DC office but was told that was not permitted. We want to extend our heartfelt thanks to Mr. Riles, and we hope that his efforts can be rewarded.

Thank you so much, Mr. Riles."

- Rebecca and Martin Kuhn