Safety/Hospitality and Maintenance

The DowntownDC BID’s corps of Safety/Hospitality and Maintenance workers, known as Ambassadors, is the most visible face of the organization and delivers a high level of service that property owners, commercial tenants, residents and visitors have come to expect. As the eyes, ears and caretakers of Downtown, the men and women who don the red, white and black Ambassador uniform are roving concierges, law enforcement aides and goodwill ambassadors. They create a safe and welcoming environment seven days a week, 362 days a year, and ensure that the Downtown experience is a remarkable one for all.  

The Ambassador Program was established upon the foundational principle of “clean, safe and friendly.” Thus, Safety/Hospitality Ambassadors offer directions; notify police when trouble arises; accompany workers after hours to garages or public transportation; engage the homeless; and report defects in the public realm. Maintenance Ambassadors remove litter, trash, posters and graffiti from Downtown streets, and also plant flowers, paint, hang banners, help care for trees and tree boxes and maintain some medians and other public areas. All Ambassadors are trained to use comprehensive cardiopulmonary resuscitation (CPR) and automated external defibrillators (AEDs).